At ODA Tours, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book our services.
1. Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number, postal address, date of birth, passport details (for visa and booking purposes)
- Booking Information: Travel dates, preferences, dietary requirements, medical conditions relevant to your trip, emergency contact details
- Payment Information: Credit card details, billing address (processed securely through our payment partners)
- Communication Data: Messages, inquiries, and feedback you send us
Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our website
- Referring website addresses
- Cookies and similar tracking technologies (see Cookie Policy below)
2. How We Use Your Information
We use the information we collect to:
- Process and manage your safari and tour bookings
- Communicate with you about your bookings, inquiries, and our services
- Arrange accommodations, transportation, park permits, and other travel services
- Process payments and send invoices
- Send you travel updates, reminders, and important information about your trip
- Provide customer support and respond to your requests
- Send marketing communications (with your consent) about special offers and new services
- Improve our website and services
- Comply with legal obligations
3. Information Sharing
We may share your personal information with the following third parties:
- Service Providers: Hotels, lodges, airlines, and other travel service providers necessary to fulfill your booking
- Government Authorities: Immigration offices, national park authorities, and other government bodies as required for permits and visas
- Payment Processors: Secure payment gateways to process your transactions
- Marketing Partners: Email service providers (only with your consent)
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for all data transmission
- Secure payment processing through PCI-compliant providers
- Access controls limiting who can access personal information
- Regular security assessments and updates
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:
- Booking records: 7 years (for legal and accounting purposes)
- Marketing preferences: Until you withdraw consent or request deletion
- Website analytics: 26 months (anonymized after this period)
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a portable format
To exercise these rights, please contact us at privacy@odatours.com.
7. Cookie Policy
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Understand how you use our website
- Improve our website functionality
- Provide personalized content and advertising
You can control cookies through your browser settings. However, disabling cookies may affect some features of our website.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver relevant advertisements (with your consent)
8. International Transfers
Your information may be transferred to and processed in countries other than your own, including Tanzania and countries where our service providers are located. We ensure appropriate safeguards are in place to protect your information during such transfers.
9. Children's Privacy
Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children without parental consent. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party websites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Email: reservation@odatours.com / info@odatours.com
- Phone/WhatsApp: +255 746 200 891
- Address: Arusha, Tanzania